1. The Agreement

Read through our purchase conditions for online shopping at lopi.no.
When you make a purchase, you accept our purchase conditions and a binding agreement is entered into between Lopi Studio and you as a customer. Note that the purchase conditions can be changed, and should therefore be read every time you make a purchase at Lopi Studio.

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2. The parties

Seller:
Company information
Company name: Lopi Studio Thorgrimsdottir
Organization number:  997 169 255.
Postal address: Solørvegen 1065, 2260 Kirkenær 
Telephone: 979 566 14 (Monday - Friday: 09:00 - 16:00)
Email: info@lopi.no

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Buyer:
The buyer is the consumer who makes the order, and is referred to in the following as the buyer/buyer.

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3. Price

There are no hidden costs with us and the price stated at the time of purchase includes product cost and shipping cost. Lopi Studio is not currently liable for VAT. The various elements are specified in the checkout such as product cost, shipping fee.

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We reserve the right to price changes and price errors on our products.

Note that the offer is valid while stocks last and within the time frames that are informed about in our marketing.

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We reserve the right for errors in our stock. If we are missing any of the items you have ordered, we will send the items we have in stock and credit the missing item(s), or cancel the order if we cannot deliver any of the items.

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Discount codes always apply to ordinary goods and not to already discounted goods. Certain discount codes are of a personal nature and we reserve the right to reject any sales and deactivate discount codes if we suspect misuse. A maximum of one discount code is allowed per order.

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4. Products

All size recommendations are indicative and will naturally not fit everyone. If your product does not fit, Lopi studio cannot be held responsible for the choice of size.

Images we use in the online store are illustrative and may differ from the item's actual appearance.

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5. Conclusion of agreement

The agreement is binding for both parties when the buyer has sent his order to the seller.

The agreement is nevertheless not binding if there has been a typing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error. For example, if a product has no price.

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6. Payment

With us, you can choose between two (soon to be 3) safe and secure payment methods.

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Vipps - we offer Vipps as a payment method at checkout. The return amount is refunded to the card linked to your Vipps account. Contact Vipp's customer service or phone: 22 48 28 00

(Monday to Friday 02-23, Saturday 10-18 and Sunday 11-19)

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Card payment (Stripes/Paypal) - if you use a credit or debit card for payment, the purchase amount is deducted from the card on the same day that the order is made either by Stripes or Payal (you choose this at checkout).

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Klarna-  Card payment - if you use a credit or debit card for payment, the purchase amount is deducted from the card on the same day as the order is placed.

Klarna Invoice with a 30-day payment period. If you choose to pay by invoice, you will receive an invoice by email when the package is sent from us. The invoice is due within 30 days.

Klarna Partial payment or account, this is a separate choice in the checkout.

The invoice is sent to the same email address as entered with the order.
Worth noting when choosing Klarna invoice/partial payment:

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Klarna's terms and conditions
Klarna's privacy statement

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You must be 18 years of age to shop.

Klarna can be contacted on telephone 21 01 89 91 or at www.klarna.no

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7. Delivery methods

With us you can choose between different shipping methods.

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1. Free shipping on orders without tracking

If you choose this option, shipping will be free on your order. The various options will come up when you are in the checkout, and then you will see a field where it says "Free shipping". The shipping company we use is Posten.no. 

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Normal delivery time: 1-3 working days from the package being sent from us.

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2. Home delivery with tracking.

 

This is a tracking package that is delivered to your door.

You receive an SMS from the postman when the shipment is on its way and they call 30 to 60 minutes before they arrive.

 

Delivery to the door applies Monday to Friday between 5pm and 9pm.

If you are not at home at the time of delivery, your package will be delivered to the nearest post office. It has a fixed price of NOK 200 and if you choose this option, free shipping is waived.

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Normal delivery time: 1-3 working days from the package being sent from us.

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3. You can also choose to pick up or exchange your products at Kirkenær.

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Within 2 hours of ordering. 

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8. The risk of the goods

The risk for the goods passes to the buyer when she, or her representative, has had the goods delivered. The seller is responsible for the goods until they are delivered to the buyer.

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9. Right of withdrawal

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At Lopi Studio, you have a 30-day right to exchange, return and cancel unused goods. In order to make use of the right of exchange, return and cancellation, it is important that you notify us within 30 days of receiving the item. If the deadline has expired, the item(s) will be returned directly to the customer.

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Return shipping is paid by Lopi Studio. We will send you a return label by mail. 

If you cancel the entire purchase, you will be refunded the value of the goods at the time of purchase, within 30 days after we have received and processed your return. You will receive an e-mail when your return has been processed (1-3 weeks from when it has been submitted). If you have paid by card, the amount will be refunded directly to the same card you used for purchase.

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If you are going to return all or part of your order and have chosen invoice as payment method, you can postpone the due date yourself free of charge at www.klarna.no. If this is not done, a reminder fee may apply before your return has been received and processed. Payment charges are incurred by the customer. Klarna can be contacted on 21 01 89 91 or at www.klarna.com/no/kundeservice

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We will update the invoice as soon as we have processed your return. If you have already paid your invoice, Klarna will contact you to get your account number so that they can arrange for repayment.

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Unused goods
In order to be refunded the full amount in case of return/right of cancellation, the item must be sent back in the same condition as when you received it. That is, in the original packaging, with all tags attached, without smells, marks or fur from domestic animals.

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Used goods
If you return a used item, we assess the item's value reduction and refund the item's used value. An item without the original packaging, tags or with smells, marks or fur from livestock will be considered used and the full amount will not be eligible for a refund. 

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10. Delivery and delay

We do our very best to deliver as quickly as possible at all times. Delivery time is normally 1-3 working days, but there may also be cases of 5-7 working days before the item is delivered.

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Please note that we reserve the right to delays during periods of high demand at Lopi Studio or Posten. The maximum delivery time is 3 weeks from the time your order was placed. If your order has not been delivered within that time, you as a customer have the right to cancel the purchase without any cost, unless otherwise agreed.

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If you have not received your package within 5 weeks, you as the customer are responsible for letting us know within 5 weeks of your order. Your order will be considered delivered after this time.
If you have received your package but parts of your order are missing, you as a customer are obliged to notify us immediately after the package has been received. If we are not notified, your entire order will be deemed to have been received.

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11. Complaints in the event of a defect in the product and deadline for reporting a claim

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If there is a defect/error with the item, you as a customer have the right to complain for 2 years from when you received the item. This requires that you, as a customer, notify us within a reasonable time. We recommend that you contact us to further document what the problem with the item is. We then require close-up photos, as well as an overview of the item's defects. If something is damaged/marks/stains/smells on the product when you receive the package from us, you must contact us immediately to inform us about this so that we can register this on your order if you have to return the product.

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Please note that if the item has been used abnormally much or not for suitable use, the right to complain expires in 2 years.

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If we have packed the wrong item, it is important that you let us know within 14 days of receiving the item. We will then pay the return cost and send the correct item - given that it is still in stock. We reserve the right to sell out situations.

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It is important that you have a receipt for your purchase. If you have the current order number for the complaint, it will be proof for us that the item was purchased in our store.

In the event of a complaint, the customer will be reimbursed the same amount for the complaint item as when it was purchased, or a new item if we still have the product in stock.

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Exchanges and returns often take up to 1-3 weeks from when you have sent the item back.
We always send a return form in your package. 

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If you are going to return all or part of your order and have chosen invoice as the payment method, you can postpone the due date yourself free of charge at www.klarna.no. If this is not done, a reminder fee may apply before your return has been received and processed. Permit fees apply to customers.

Klarna can be contacted on telephone 21 01 89 91 or by e-mail: info@klarna.no

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12. The seller's rights in the event of the buyer's default

If the buyer does not pay or fulfill the other obligations under the agreement, and this is not due to the seller or conditions on the seller's side, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances, withhold the goods, demand fulfillment of the agreement, demand the agreement be canceled and compensation from the buyer. The seller may also, depending on the circumstances, be able to demand interest in the event of late payment, debt collection fees and fees for non-prepaid uncollected goods.

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Fulfillment: If the buyer does not pay, the seller can maintain the purchase and demand that the buyer pays the purchase price (fulfillment). If the goods have not been delivered, the seller loses his right if he waits an unreasonably long time to make the claim.

Termination: In the event of significant payment default or other significant default by the buyer, the seller can terminate the agreement. The seller cannot withdraw after the purchase price has been paid. The seller can also cancel the purchase if the buyer does not pay within a reasonable additional deadline for fulfillment that the seller has set. However, the seller cannot withdraw while the additional period is running, unless the buyer has said that he or she does not want to pay.

Compensation: The seller can claim compensation from the buyer for financial loss he or she suffers as a result of the buyer's breach of contract, cf. Section 46 of the Consumer Purchase Act.
Interest for late payment/collection fee: If the buyer does not pay the purchase price in accordance with the agreement, the seller can claim interest on the purchase price in accordance with the Act on interest for late payment. 9 In the event of non-payment, the claim may, after prior notice, be sent to debt collection, and the buyer may then be held liable for fees in accordance with the law on debt collection activities and other collection of overdue monetary claims.

 

13. Warranty

A guarantee given by the seller gives the buyer rights in addition to those the buyer already has under non-derogable legislation. A guarantee thus implies no restrictions on the buyer's right to complaint and claim in the event of delay or defects according to points 9 and 10.

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14. Personal data

Personal data will not be passed on to any other parties, but only used to carry out the agreement with the buyer.

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15. Age

You must be over 15 years of age to carry out a trade with us. If you shop by invoice or partial payment, the age limit is 18 years.

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16. Conflict resolution

Complaints must be addressed to the seller within a reasonable time, cf. Clauses 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation.

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